Returns & Exchanges
At Our Furniture Warehouse, we want you to love your new home additions. If a piece isn't the perfect fit, we offer a straightforward return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item in its current condition.
Condition Review
Wait for our team to review your request; items must be in original, unassembled condition and in their original packaging to qualify for a full refund.
Schedule Pickup or Shipping
Once approved, we will coordinate a professional furniture pickup for large items or provide a shipping label for smaller decor pieces.
Receive Your Refund
After our warehouse inspects the returned furniture, your refund will be processed back to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing